Summary
I research collaborative design, decision-making and problem-solving processes and technologies for groups that span organizational and knowledge-domain boundaries. This is the point just upstream of where business process redesign meets IT systems requirements analysis. I bring professional experience in human-centered interaction design, software engineering and requirements analysis, designing ICT systems, and integrating software architectures. My specific research interests lie in: - the co-design of business and IT systems that span organizational divisions; - the social psychology of collaboration, to reconcile diverse frames and enable collective sensemaking in wicked problem situations; - the situated use and design of technologies (including databases) to support collective processes across knowledge domains. I employ a number of theoretical-analytical lenses, including actor-network theory, technological frames, distributed cognition, and social network role analysis. The goal is to develop frameworks that allow us to understand, participate in, and manage boundary-spanning collaboration in resolving wicked problems that span organizational and knowledge-domain boundaries.