Specification of Service Level Agreements: Problems, Principles and Practices

by Mark van der Zwan, Jos J.M. Trienekens, Jacques J. Bouman
Citation
Title:
Specification of Service Level Agreements: Problems, Principles and Practices
Author:
Mark van der Zwan, Jos J.M. Trienekens, Jacques J. Bouman
Year: 
2004
Publication: 
Volume: 
12
Issue: 
1
Start Page: 
43
End Page: 
57
Publisher: 
Language: 
English
URL: 
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Abstract:
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